Returns & Exchanges
At Lola's, we want you to love every bite, but due to the perishable nature of our food products, we offer a satisfaction guarantee rather than traditional physical returns. If your order arrives damaged or doesn't meet our quality standards, please reach out to our team within 7 days of delivery.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue with your food items.
Provide Documentation
Attach clear photos of the product and the packaging, especially if there is visible damage or a quality concern.
Review Process
Our quality assurance team will review your request within 48 hours to determine if a refund or replacement is appropriate.
Resolution
Once approved, we will either issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing